The Battery is Reaching the Ene of Its Usuable Life Continue Testing
Frankly, it sounds like a hardware problem but we'll try to test both hardware annd sofware as best we can.
Do you know when this problem began? Try a System Restore to a point in time BEFORE the problem began. Here's the procedure: http://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/ . Be sure to check the box to show more than 5 days of restore points. If the first attempt fails, then try an earlier point or two. NOTE: You will have to re-install any software and updates you installed between now and the restore point, but you can use Windows Update for the updates. Use the recovery disk if the system prompt doesn't work. The recovery disk works a bit different from the above procedures but if you follow the prompts from the System Restore menu option with the above information you should be able to restore with no problems.
If the System Restore doesn't work, do a Startup Repair by booting to the genuine Windows Vista Installation Disk (or one you can borrow from ANYONE) or from a Recovery Disk. Here's the procedure: http://www.bleepingcomputer.com/tutorials/tutorial148.html . To boot to the CD you may need to change the BIOS to make the CD-drive first in the boot sequence. To do that, wait for the screen that tells you the F key to push to access the boot menu or boot setup. Push it quickly. Make the changes, save your work, and exit. Put the CD in the drive and reboot. When prompted, push any key to boot from the CD. If you don't have either disk, you can make a bootable Recovery Disk using http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/ along with burning software like: http://www.snapfiles.com/get/active-isoburner.html and, of course, a blank CD. If that doesn't work, try to boot into safe mode (repeatedly click the F8 key while booting and go to safe mode with networking – or do so from the command prompt on the disk). Then let's check some of your system files: Go to Start / All Programs / Accessories / Command prompt and right click on command prompt and click run as Administrator (you can skip this step if using the disk). If using the disk, cd to C:\Windows\System32. Type sfc /scannow and enter and let it run. It will scan and try to fix some of your system files. Hopefully it will complete with no corruption it could not repair (if there is such corruption post back here or try to analyze it to find the problem file(s) using While in Command Prompt, type chkdsk /f /r and enter and let it run. It will want to schedule itself to run at the next restart. Answer yes and then reboot to run the program. It will scan and try to fix any corruption or bad sectors on your hard drive and mostly remove that as a potential cause. If that doesn't work, then please post any repeating error messages from the Event Viewer concerning startup (Start / Control Panel / Administrative Tools / Event Viewer – or typing eventvwr from the command prompt startiing from C;\Windows\System32). Here's how to use Event Viewer: http://www.petri.co.il/vista-event-viewer.htm . Look in the System section. I'd like to test the hard drive and RAM more throughly. To test your hard drive, check the manufacturer and then get the diagnostic utility from: http://www.techsupportforum.com/hardware-support/hard-drive-support/302602-hard-drive-diagnostic-utilities.html (and/or get one from your hard drive or computer manufacturer if they have one available – it wouldn't hurt to try both). If it fails the test, replace it. If it passes the test, then there's probably nothing wrong with it. You can also test your RAM at
If that doesn't work, read the posts and follow the procedures set forth by Spirit MVP in the following thread regarding the Blue Screen of Death. They should help you resolve your problem. http://social.answers.microsoft.com/Forums/en-US/vistahardware/thread/8cd8362e-7d06-46fb-afd7-84d54b6a8ea7 . I realize they are long but resolving blue screen errors is not a simple process. Getting information about the bluescreen is the firsst step and his posts explain how to freeze the screen so you have time to copy down the EXACT message (word-for-word with all the codes) and post it back here in a reply.
It may be a battery issue though I'd expect it to work fine when plugged in (but since it's telling you to replace the battery, it seems that's a good thing to do to see if it resolves the problem). The problems you were having with the power button itself suggest a problem with the motherboard or some other hardware device (perhaps even the button itself) but we have no means to test these things. Perhaps the following article on hardware troubleshooting will help: http://elephantboycomputers.com/page2.html#Hardware_Tshoot.
I hope this helps. If not, post back and we'll try some other options.
Good luck!
Lorien - MCSE/MCSA/Network+/A+ --- If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.
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Thank you for your quick response! I will try doing these things as soon as my computer decides to turn itself on :( Any ideas/tricks on how I can get it to turn on? I've tried turning it on with and without the AC adapter/charger and neither worked.
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I have no clue how to turn it on if the power button doesn't work. I suggest you contact Dell Techncial Support and see if they can help you. Once it's on, leave it on until we identify and hopefully resolve the problem.
Good luck!
Lorien - MCSE/MCSA/Network+/A+ --- If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.
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I was able to turn the computer on just this morning. When I turned it on, a screen came up that said: Windows Boot Manager
A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. If you have Windows installation disk, insert the disk.....
Otherwise to start Windows, so you can investigate further, press the ENTER key to display the boot menu, press F8 for Adv Boot options and select Last Known Good.
Status: 0xc0000428
Info: Windows cannot verify the digital signature for this file.
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So I attempted to open up the adv. boot menu but it just went to a blank screen and turned off. The next time I turned it on, it went directly to Startup Repair and it started scanning but then shut off.
-Restarted and started Startup Repair again. Thought it worked, because Startup Repair instructions said that comp might restart several times and comp restarted on its own.
- Comp eventually went to desktop and no error results came up so I figured all clear. So I tried to open up the internet to go to memtest.org like you suggested, but comp shut down.
- Kept restarting, sometimes caps light would flash like before and would not turn on
- Tried pressing F8 at startup, and tried to open Safe Mode, Safe Mode with Command, and Last Known Good several times. Everytime I tried to select any of those options, comp went to black screen. Sometimes power was still on, sometimes power shut off.
- Black page w/plain white font, no error box, came up saying 'The file is possibly corrupt. The file header does not match the computed checksum'.
- Everytime I turn on PC, the Windows Boot Manager message comes up again and I try pressing ENTER but it just restarts comp to open up Windows Boot Manager message again and process is repeated. Never actually opens boot menu.
I've been trying to do Startup Repair and F8 to reach Last Known Good to do System Restore for the past few hours. Startup Repair at least came up at the beginning but now nothing will really open. I'm really conecerned now and I tried thinking what possibly could have been installed that could be malicious. I installed Windows Powerpoint trial abt 2 weeks ago, but I did it from the actual Windows website. The only other thing I've done was charge my iPod touch via USB cable. Could my iPod touch be infected w/a virus that trasmitted to my comp via USB? Is it even possible for that to happen? (My iPod runs fine though, no errors). I had also plugged in a USB to my computer that I was using for files for a school group project. Several of us had passed USB around and plugged into our own computers, but I also don't see how that could cause a virus or something, seeing as I plugged it into school computers w/anti-virus programs and whenever I plugged in USB, there were no issues..... Actually now that I think about it, whenever I tried to save things to the USB it would say that there was an error but I figured it was because we were saving Powerpoint files from all versions of PP (ie: 2003, 2007) and they were incompatible. Could this be the issue?
I really don't even know what to do at this point. Btw I don't have the recovery disk so I was trying to do all the Sys Restore/Startup repair by turning on PC.
What to do now? This is really bad because I will be going out of the country on Tues night and don't see it being resolved before then :(
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I also called Dell Tech Support from Thurs. Technician had me remove laptop battery and AC power and try turning on comp that way. Did not turn on. Had me plug in AC power and turn on comp (still w/o battery). Did not turn on. Caps light blinked both times as usual.
Tech said that they would have to send technician out to me but it would take 2-3 business days to process (so he might've called Monday/Tue and come out Tue/Wed at earliest). But I am going out of the country on Tue night for 12 days so I would not be around for technican to come. Tech reccommended that I do not call for technician to come until I return to the States.
That was really upsetting because I had planned on having my laptop with me while I am away to keep in contact with family, check email, etc. and it seems like something serious has happened....
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Put the disk in the drive set to boot to the CD drive first as previously described and turn on the computer and press any key when prompted to boot to the disk. You shouldn't encounter any of those error messages if you do this. You can then use the Redovery Options I described in my prior post (all of which can be done just using the disk - I excluded those that requied normal booting or booting to safe mode intentionally). Then run the procedures I suggested in the order they are listed (unless you've already tried one and it didn't help so you can skip trying again).
I don''t know if it will fix the problem but it's worth a shot. If not, you're in no worse shape than you already are but if it does work you may be able to take it on your trip with you. At worst, you wait until you return and let the Dell technician deal with it. The decision is yours.
I hope this helps.
Good luck and enjoy your travel (and that nice expense account)!
Lorien - MCSE/MCSA/Network+/A+ --- If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.
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Thanks again for your quick reply! I do not own the recovery/installation CD and all of my friends own Macs but I will try to create one. I'll post back and let you know how it goes.
Also, I'm just curious-- is it indeed possible to transfer viruses from iPod touch to laptop via USB?
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Also, I'm just curious-- is it indeed possible to transfer viruses from iPod touch to laptop via USB?
I have no idea. The ingenuity of hackers is incredible so I imagine it might be possible depending on what you transferred. If it was data or files or emails with attachments or web sites that you then opened, then it is certainly possible.
Have a good one!
Lorien - MCSE/MCSA/Network+/A+ --- If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.
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JJewels I have good news and bad news. The good news is that this is fixable, but the bad news is that it might take a bit to actually find out what is wrong. Try removing the battery but leaving the laptop plugged into the power outlet. You can remove the battery by turning over the laptop and looking for either one or two slid switches on the bottom that will release the battery, then you simply pull it out. Now as for the BOSD or blue screen of death you can try running a repair on your computer. The way you run a repair is you insert your Windows Operating System disk into the DVD/CD ROM. You restart your computer and hit F12 while it is turning on, this will open the boot menu for you. You will need to select the CD ROM and then hit any key when it asks to boot from cd. Continue with the selections until you see an option on the screen to run a repair. You will need to read each screen the pops up carefully but it should be in the bottom left corner. You will be taken to a screen with several options. Choose the repair options and let it run. Once this is done restart the computer and try letting it log directly into windows as usual. If this does not work you have one other option and that is to run a complete reload. This is the bad news, with a reload you will loose any pictures, documents, or extra programs that were located on your Hard Drive. If you have any questions or need help with this please check out www.grantedpeace.com and you can either email or call the computer repair division. I hope this helps you out some.
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Source: https://answers.microsoft.com/en-us/windows/forum/all/dell-inspiron-wont-turn-on/8be51ec1-4c3f-4e44-9267-50687493791c
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